Doorframe Privacy Statement
Effective date: September 24, 2019
Thanks for entrusting Doorframe with your source code, your projects, and your personal information. Holding on to your private information is a serious responsibility, and we want you to know how we're handling it.
The short version
We only collect the information you choose to give us, and we process it with your consent, or on another legal basis; we only require the minimum amount of personal information that is necessary to fulfill the purpose of your interaction with us; we don't sell it to third parties; and we only use it as this Privacy Statement describes. If you're visiting us from the European Union (EU), European Economic Area (EEA), Switzerland, or the United Kingdom (UK), please see our global privacy practices: we are compliant with the General Data Protection Regulation (GDPR). No matter where you are, where you live, or what your citizenship is, we provide a high standard of privacy protection to all our users around the world, regardless of their country of origin or location.
Of course, the short version doesn't tell you everything, so please read on for more details!
Summary
| Section | What can you find there? |
|---|---|
| What information Doorframe collects and why | Doorframe collects basic information from visitors to our website, and some personal information from our users. We only require the minimum amount of personal information necessary from you. This section gives details. |
| What information Doorframe does not collect | We don’t collect information from children under 13, and we don’t collect sensitive data. |
| How we share the information we collect | We share information to provide the service to you, to comply with your requests, or with our vendors. We do not host advertising on Doorframe and we do not sell your personal information. You can see a list of the vendors that access your personal information. |
| How you can access and control the information we collect | We provide ways for you to access, alter, or delete your profile information. You can also contact Support for more help. |
| Our use of cookies and tracking | We use cookies for the overall functionality of our website, and we use a small number of tracking and analytics services on a few parts of our site. We offer a page that makes this very transparent. Please see this section for more information. |
| How Doorframe secures your information | We take all measures reasonably necessary to protect the confidentiality, integrity, and availability of your personal information on Doorframe and to protect the resiliance of our servers as they host your information. |
| Doorframe's global privacy practices | Doorframe complies with the General Data Protection Regulation. Please see this section for more specific information. |
| How we respond to compelled disclosure | We may share your information in response to a warrant, subpoena, or other court action, or if disclosure is necessary to protect our rights or the rights of the public at large. We strive for transparency, and will notify you when possible. |
| How we, and others, communicate with you | We communicate with you by email. You can control the way we contact you in your account settings. |
| Resolving complaints | How to contact Doorframe to work through privacy complaint resolution. |
| Changes to our Privacy Statement | We will notify you of material changes to this Privacy Statement 30 days in advance of any such changes becoming effective. You may also track changes in our Site Policy repository. |
| Contacting Doorframe | Please feel free to contact us if you have questions about our Privacy Statement. |
Doorframe Privacy Statement
What information Doorframe collects and why
Categories of personal information
"User Personal Information" is any personal information about one of our users which could, alone or together with other information, personally identify them. Information such as a user name and password, an email address, a real name, and a photograph are examples of “User Personal Information.” User Personal Information includes Personal Data as defined in the General Data Protection Regulation.
"Technical Information" may include information we collect from website browsers, such as web server logs, or other log information, such as User session or activity logs. Technical Information may be connected to User Personal Information such as a username or an email address, or to other potentially personally-identifying information like Internet Protocol (IP) addresses.
User Personal Information does not include aggregated, non-personally identifying information. We may use aggregated, non-personally identifying information to operate, analyze, improve, and optimize our website and service.
Information from users with accounts
If you create an account, we require some basic information at the time of account creation. Your user account will be tied directly to your GitHub account and any information you have tied to your GitHub account and granted permission to Doorframe to access will be used in the creation of your Doorframe account. You also have the option to give us more information if you want to, and this may include "User Personal Information."
Information from website browsers
If you're just browsing the website, we collect the same basic information that most websites collect. We use common internet technologies, such as cookies and web server logs, to collect Technical Information. This is stuff we collect from everybody, whether they have an account or not.
The information we collect about all visitors to our website includes the visitor’s browser type, language preference, referring site, additional websites requested, and the date and time of each visitor request. We also collect potentially personally-identifying information like Internet Protocol (IP) addresses.
Why we collect this information
- We need your User Personal Information to create your account, and to provide the services you request.
- We use your User Personal Information, specifically your user name, to identify you on Doorframe.
- We use it to fill out your profile and share that profile with other users if you ask us to.
- We will use your email address to communicate with you, if you've said that's okay, and only for the reasons you’ve said that’s okay. Please see our section on email communication for more information.
- We collect Technical Information to better understand how our website visitors use Doorframe, and to monitor and protect the security of the website.
- We collect personal information from third parties for the purposes for which it was authorized to be collected. For example, you may authorize Doorframe to contact you for marketing purposes via a third party's platform. If we need to use your personal information for other purposes, we will ask your permission first.
- We use your User Personal Information and Technical Information for internal purposes, such as to maintain logs for security reasons, for training purposes, and for legal documentation and compliance.
- We limit our use of your User Personal Information to the purposes listed in this Privacy Statement. If we need to use your User Personal Information for other purposes, we will ask your permission first. You can always see what information we have, how we're using it, and what permissions you have given us in your user profile.
Our legal basis for processing information
Under certain international laws (including GDPR), Doorframe is required to notify you about the legal basis on which we process User Personal Information. Doorframe processes User Personal Information on the following legal bases:
- Contract Performance:
- When you create a Doorframe account, you grant access to your user name and the primary email address you have provided GitHub. We require those data elements for you to enter into the Terms of Service agreement with us, and we process those elements on the basis of performing that contract. We also process your user name and email address on other bases.
- Consent:
- As a user, the personal information provided is the same as you have made public on GitHub. This includes your username, any public email addresses, and your real name if you have provided it to GitHub and made it public.
- Legitimate Interests:
- Generally, the remainder of the processing of personal information we perform is necessary for the purposes of our legitimate interests. For example, for legal compliance purposes or to maintain ongoing confidentiality, integrity, availability and resilience of Doorframe's systems, website, and service, we must keep logs of Technical Information; and, in order to respond to legal process, we are required to keep records of users who have sent and received DMCA takedown notices.
- If you would like to request erasure of data we process on the basis of consent or object to our processing of personal information, please use our contact form and select 'Privacy Concerns' as reason for contact.
What information Doorframe does not collect
We do not intentionally collect sensitive personal information, such as social security numbers, genetic data, health information, or religious information. Although Doorframe does not request or intentionally collect any other sensitive personal information, we realize that you might store this kind of information in your account, such as in a repository or in your public profile. If you store any sensitive personal information on our servers, you are responsible for complying with any regulatory controls regarding that data.
If you're a child under the age of 13, you may not have an account on Doorframe. Doorframe does not knowingly collect information from or direct any of our content specifically to children under 13. If we learn or have reason to suspect that you are a user who is under the age of 13, we will unfortunately have to close your account. We don't want to discourage you from learning to code or explore engineering, but those are the rules. Please see our Terms of Service for information about account termination. Other countries may have different minimum age limits, and if you are below the minimum age for providing consent for data collection in your country, you may not use Doorframe without obtaining your parents' or legal guardians' consent.
We do not intentionally collect User Personal Information that is stored in your repositories or other free-form content inputs. Information in your repositories belongs to you, and you are responsible for it, as well as for making sure that your content complies with our Terms of Service. Any personal information within a user's repository is the responsibility of the repository owner.
Repository contents
Doorframe employees do not access private repositories unless required to for security reasons, to assist the repository owner with a support matter, or to maintain the integrity of the service. Our Terms of Service provides more details. Doorframe as a service will use tools that parse your repository contents for the purposes of generating and displaying requirements documentation generated through Doorstop. This process is automatic and does not involve employees of Doorframe inspecting your repository content unless to provide for the already mentioned purpose of maintaining Doorframe's service.
If your repository is public, anyone (including us and unaffiliated third parties) may be able to view its contents. If you have included private or sensitive information in your public repository, such as email addresses or passwords, that information may be indexed by search engines or used by third parties.
How we share the information we collect
We do share User Personal Information with your permission, so we can perform services you have requested or communicate on your behalf. For example, if you purchase an integration or other Developer Product from our Marketplace, we will share your account name to allow the integrator to provide you services. Additionally, you may indicate, through your actions on Doorframe, that you are willing to share your User Personal Information. For example, if you join an organization, the owner of the organization will have the ability to view your activity in the organization's access log. We will respect your choices.
We do not share, sell, rent, or trade User Personal Information with third parties for their commercial purposes, except where you have specifically told us to (such as by buying an integration from Marketplace).
We do not host advertising on Doorframe. We may occasionally embed content from third party sites, such as YouTube, and that content may include ads. While we try to minimize the amount of ads our embedded content contains, we can't always control what third parties show. Any advertisements on individual Doorframe Pages or in Doorframe repositories are not sponsored by, or tracked by, Doorframe.
We do not disclose User Personal Information outside Doorframe, except in the situations listed in this section or in the section below on Compelled Disclosure.
We do share certain aggregated, non-personally identifying information with others about how our users, collectively, use Doorframe, or how our users respond to our other offerings, such as conferences or events. However, we do not sell this information to advertisers or marketers.
We do share aggregated, non-personally identifying information with third parties. For example in the event of a security incident, we may share the number of times a particular file was accessed.
We may share User Personal Information if we are involved in a merger, sale, or acquisition. If any such change of ownership happens, we will ensure that it is under terms that preserve the confidentiality of User Personal Information, and we will notify you on our website or by email before any transfer of your User Personal Information. The organization receiving any User Personal Information will have to honor any promises we have made in our Privacy Statement or in our Terms of Service.
Public information on Doorframe
Much of Doorframe is public-facing. If your content is public-facing, third parties may access and use it in compliance with our Terms of Service, such as by viewing your profile or repositories or pulling data via our API. We do not sell that content; it is yours. However, we do allow third parties, such as research organizations or archives, to compile public-facing Doorframe information. Other third parties, such as data brokers, have been known to scrape Doorframe and compile data as well.
Your User Personal Information, associated with your content, could be gathered by third parties in these compilations of Doorframe data. If you do not want your User Personal Information to appear in third parties’ compilations of Doorframe data, please do not make your personal information publicly available on GitHub or in your repositories.
If you would like to compile Doorframe data, you must comply with our Terms of Service regarding scraping and privacy, and you may only use any public-facing User Personal Information you gather for the purpose for which our user has authorized it. For example, where a Doorframe user has made an email address public-facing for the purpose of identification and attribution, do not use that email address for commercial advertising. We expect you to reasonably secure any User Personal Information you have gathered from Doorframe, and to respond promptly to complaints, removal requests, and "do not contact" requests from Doorframe or Doorframe users.
Similarly, projects on Doorframe may include publicly available User Personal Information collected as part of the collaborative process. In the event that a Doorframe project contains publicly available personal information that does not belong to Doorframe users, we will only use that personal information for the limited purpose for which it was collected, and we will secure that personal information as we would secure any User Personal Information. If you have a complaint about any personal information on Doorframe, please see our section on resolving complaints.
How you can access and control the information we collect
If you're already a Doorframe user, you may access, update, alter, or delete your basic user profile information by editing your GitHub user profile or contacting support. You can control the information we collect about you by limiting what information is in your GitHub profile, by updating out of date information, or by contacting support.
If Doorframe processes information about you and you do not have an account, such as information Doorframe receives from third parties, then you may access, update, alter, delete, or object to the processing of your personal information by contacting support.
Data portability
As a Doorframe User, you can always take your data with you. Doorframe stores all information in your GitHub git repositories as data used by Doorstop and will follow your repository wherever you move it. Doorframe serves only as means to view, edit, and collaborate on these files in a cohesive way and does not store any data related to your actual requirements documents that can not be reconstituted from your GitHub repositories.
Data retention and deletion of data
Generally, Doorframe will retain User Personal Information for as long as your account is active or as needed to provide you services.
We may retain certain User Personal Information indefinitely, unless you delete it or request its deletion. For example, we don’t automatically delete inactive user accounts, so unless you choose to delete your account, we will retain your account information indefinitely.
If you would like to cancel your account or delete your User Personal Information, you may do so by removing DOORFRAME.io from your Authorized GitHub Apps. Additionally if you wish to remove a repository from Doorframe you can do so on your GitHub user's Installed Github Apps page or on your Organizations Installed GitHub Apps page by either removing a specific repository or uninstalling the Doorframe App altogther.
After an account has been deleted, certain data, such as contributions to other users' repositories and comments in others' issues, will remain. However, we will delete or deidentify your personal information, including your user name and email address, from the author field of issues and comments by associating them with a ghost account.
The email address you have supplied via your Git commit settings will always be associated with your commits in the Git system. If you chose to make your email address private, you should also update your Git commit settings. We are unable to change or delete data in the Git commit history — the Git software is designed to maintain a record — but we do enable you to control what information you put in that record.
Our use of cookies and tracking
Cookies
Doorframe uses cookies to make interactions with our service easy and meaningful. We use cookies (and similar technologies, like HTML5 localStorage) to keep you logged in, remember your preferences, and provide information for future development of Doorframe. For security reasons, we use cookies to identify a device. By using our website, you agree that we can place these types of cookies on your computer or device. If you disable your browser or device’s ability to accept these cookies, you will not be able to log in or use Doorframe’s services. On certain areas of the website, we may also use cookies to identify you and/or your device to advertise Doorframe products and services to you on third party sites.
We provide a web page on cookies and tracking that describes the cookies we set, the needs we have for those cookies, and the types of cookies they are (temporary or permanent). It also lists our third party analytics providers and subprocessors, and details exactly which parts of our website we permit them to track.
Tracking and analytics
We use a number of third party analytics and service providers to help us evaluate our users' use of Doorframe; compile statistical reports on activity; and improve our content and website performance. We only use these third party analytics providers on certain areas of our website, and all of them have signed data protection agreements with us that limit the type of personal information they can collect and the purpose for which they can process the information. In addition, we use our own internal analytics software to provide features and improve our content and performance.
Some browsers have incorporated "Do Not Track" (DNT) features that can send a signal to the websites you visit indicating you do not wish to be tracked. Doorframe responds to browser DNT signals and follows the W3C standard for responding to DNT signals. If you have not enabled DNT on a browser that supports it, cookies on some parts of our website will track your online browsing activity on other online services over time, though we do not permit third parties other than our analytics and service providers to track Doorframe users' activity over time on Doorframe.
How Doorframe secures your information
Doorframe takes all measures reasonably necessary to protect User Personal Information from unauthorized access, alteration, or destruction; maintain data accuracy; and help ensure the appropriate use of User Personal Information.
Doorframe enforces a written security information program. Our program:
- aligns with industry recognized frameworks;
- includes security safeguards reasonably designed to protect the confidentiality, integrity, availability, and resilience of our users' data;
- is appropriate to the nature, size, and complexity of Doorframe’s business operations;
- includes incident response and data breach notification processes; and
- complies with applicable information security related laws and regulations in the geographic regions where Doorframe does business.
In the event of a data breach that affects your User Personal Information, we will act promptly to mitigate the impact of a breach and notify any affected users without undue delay.
Transmission of data on Doorframe is encrypted using SSH, HTTPS, and SSL/TLS, and git repository content is encrypted at rest.
No method of transmission, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security.
Doorframe's global privacy practices
We store and process the information that we collect in the United States in accordance with this Privacy Statement (our subprocessors may store and process data outside the United States). However, we understand that we have users from different countries and regions with different privacy expectations, and we try to meet those needs even when the United States does not have the same privacy framework as other countries'.
We provide a high standard of privacy protection — as described in this Privacy Statement — to all our users around the world, regardless of their country of origin or location, and we are proud of the levels of notice, choice, accountability, security, data integrity, access, and recourse we provide.
In particular: - Doorframe provides clear methods of unambiguous, informed consent at the time of data collection, when we do collect your personal information using consent as a basis. - We collect only the minimum amount of personal information necessary for our purposes, unless you choose to provide more. We encourage you to only give us the amount of data you are comfortable sharing. - We offer you simple methods of accessing, correcting, or deleting the User Personal Information we have collected. - We provide our users notice, choice, accountability, security, and access, and we limit the purpose for processing. We also provide our users a method of recourse and enforcement.
How we respond to compelled disclosure
Doorframe may disclose personally-identifying information or other information we collect about you to law enforcement in response to a valid subpoena, court order, warrant, or similar government order, or when we believe in good faith that disclosure is reasonably necessary to protect our property or rights, or those of third parties or the public at large.
In complying with court orders and similar legal processes, Doorframe strives for transparency. When permitted, we will make a reasonable effort to notify users of any disclosure of their information, unless we are prohibited by law or court order from doing so, or in rare, exigent circumstances.
How we, and others, communicate with you
We will use your email address to communicate with you, if you've said that's okay, and only for the reasons you’ve said that’s okay. For example, if you contact our Support team with a request, we will respond to you via email.
By design, the Git version control system associates many actions with a user's email address, such as commit messages. We are not able to change many aspects of the Git system. This will not change how we contact you, but it will affect how others see you.
Depending on your email settings, Doorframe may occasionally send notification emails about changes in a repository you’re watching, new features, requests for feedback, important policy changes, or offer customer support. We also send marketing emails, based on your choices and in accordance with applicable laws and regulations. There's an unsubscribe link located at the bottom of each of the marketing emails we send you. Please note that you can not opt out of receiving important communications from us, such as emails from our Support team or system emails, but you can configure your notifications settings in your profile.
Our emails might contain a pixel tag, which is a small, clear image that can tell us whether or not you have opened an email and what your IP address is. We use this pixel tag to make our email more effective for you and to make sure we’re not sending you unwanted email.
Resolving complaints
If you have concerns about the way Doorframe is handling your User Personal Information, please let us know immediately. We want to help. You may email us directly at privacy@doorframe.io with the subject line "Privacy Concerns." We will respond promptly — within 45 days at the latest.
Dispute resolution process
In the unlikely event that a dispute arises between you and Doorframe regarding our handling of your User Personal Information, we will do our best to resolve it. If you are a resident of an EU member state, you have the right to file a complaint with your local supervisory authority.
Doorframe is subject to the jurisdiction of the U.S. Federal Trade Commission (FTC).
Changes to our Privacy Statement
Although most changes are likely to be minor, Doorframe may change our Privacy Statement from time to time. We will provide notification to Users of material changes to this Privacy Statement through our Website at least 30 days prior to the change taking effect by posting a notice on our home page or sending email to the primary email address specified in your Doorframe account.
License
This Privacy Statement is licensed under this Creative Commons Zero license. The wording in this policy is derived from the GitHub Privacy Policy statement which is also released under the same license. The text of the specific version this is derived from can be found at commit 33fb908 in the GitHub site-policy repository.
Contacting Doorframe
Questions regarding Doorframe's Privacy Statement or information practices should be directed to our contact form and select 'Privacy Concerns' as reason for contact.
